Take back a chargeback in Pay Team
Updated
Take what a person owes in chargebacks out of their pay.
2 minutes · Owner
1
Open Payouts and pick the person. The current period shows Chargeback Balance beside their earnings whenever they owe something.
2
Press it to open Chargebacks. It lists each policy under Active Chargebacks with its Orig. Commission, Recovered and Remaining.
3
Press Pay Team. Each person has a Chargeback box with their balance under it.
4
Type what to take back in this run. Net is Earned less that amount.
5
Finish the run as usual. See Run Pay Team.
- A run takes back no more than the person earned in it, and no more than they still owe. The rest stays in the balance for a later run.
- Once that period has ended, it shows Chargeback applied with the date of the run.
Tip. Click Balance available to deduct, under the box, to take back the whole balance.
Frequently Asked Questions
Does a chargeback come out of the next paycheck by itself?
No. It waits in the person's balance until you enter an amount for them in the Pay Team window.
What if someone owes more than they earned?
The run takes back no more than they earned in it. The rest stays in their balance, and you can apply it in a later run.